Case Study: LG ESS STRATEGIC BRAND ALIGNMENT

Re-energizing Energy Storage
The image shows the LG logo. The logo comprises a white

OVERVIEW

A Need to Stand Out in a Saturated Market

WHAT WE DID

  • Positioning
  • Messaging
  • Brand Refresh
  • Content Strategy
  • Content Design
  • Brand Architecture
LG Energy Storage Solutions (ESS) had a gem in their Home 8 product line — an innovative, scalable, all-in-one residential battery system — but it needed to shine brighter in a crowded market. The Pro Portal wasn’t getting the attention it deserved. And the brand was often confused with LG Chem, a separate division. Enter the “Life’s Good” campaign from LG Electronics — a perfect opportunity to redefine LG ESS’s identity and captivate professional installers and sales reps. Our mission? Leverage this campaign to bring LG ESS’s innovative spirit front and center.

Challenge accepted.

Setting New Standards

Our KPIs were clear: boost Pro Portal engagement and sales and polish up the brand’s image. The Home 8 product line, with its impressive scalable energy storage capacity, was our star player. We aimed to create a brand experience that professionals could connect with and that aligned seamlessly with LG Electronics’ market presence.

This strategic brand alignment would firmly set the stage for future brand success. Pros would now have direct access to the resources, webinars and detailed specifications they sought. And the innovative Home 8 product line would be in the spotlight across newly revamped, consistent branding.

An open magazine displays an advertisement featuring a man in a uniform and cap operating a piece of equipment. The text reads "More power to the pro." The bottom right corner shows the LG logo. The background includes a blend of nature and technology imagery.
Image displays multiple pages from a brand guideline document, showcasing typography, logos, color palettes, and various content layouts. The pages are arranged in a diagonal grid, highlighting different sections of the brand's visual identity and design standards.

Crafting Targeted Pro Guidelines

We dug deep into the data to understand exactly what our audience needed. Armed with these insights, we crafted Pro Guidelines that spoke directly to professional installers and sales reps. The Home 8 product line, featuring cutting-edge battery technology and a rock-solid 10-year warranty, took center stage. We infused the campaign with the “Life’s Good” ethos, rolling out fresh messaging and slick, photorealistic visuals — made quickly and efficiently with AI-assisted tools — that made LG ESS stand out from the crowd. This wasn’t just a tweak. It was a full strategic overhaul.

Implementing a Comprehensive, Multi-Platform Strategy

Our campaign strategy was broad and inclusive. We showcased the Home 8’s all-in-one system, featuring the LG Smart Energy Box and ThinQ Smart Monitoring, across multiple platforms. Think targeted digital content, engaging webinars, and strategic social media campaigns. Collaboration was key. We worked hand-in-hand with LG ESS to ensure every touchpoint — from B2C materials to the Pro Portal — reflected the new, unified brand message.
A laptop and smartphone on a wooden surface display LG electronics' website. The laptop shows a banner with the text "Where Pros Plug In" and an image of an LG product. The smartphone shows a similar banner with the text "More Pro Support.

A Transformed, Unified Brand

Aligning with LG Electronics’ “Life’s Good” campaign wasn’t just about a new look. It was about clarifying LG ESS’s identity and equipping the sales team with powerful new tools. We navigated market complexities, engaged professional installers and sales reps, and helped revitalize the brand. And the Home 8 product line? It’s leading the charge in a reinvigorated brand portfolio.

Life’s good, indeed.
An LG advertisement contains three panels showcasing diverse people in home environments. Text highlights the benefits of their Home 8 backup power system, emphasizing eco-friendliness, peace of mind, and excellence. CTA buttons read "Learn more" and "Get started.
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